Legal
Request deletion of WhatsApp data
Last updated: 24 August 2026
Exniv processes WhatsApp data on behalf of tenant businesses. The tenant business generally controls that data, so we may need to confirm your request with the relevant tenant or WhatsApp Manager before deletion can proceed.
How to request deletion
Email privacy@exniv.com with the subject line WhatsApp data deletion request.
Include only the minimum information needed:
- The tenant or company name
- Your phone number or email identifier
- The requested scope (all WhatsApp data for the contact, or one conversation)
Do not send
passwords, access tokens, API keys, or full message contents.
What happens next
After the request is verified and any required tenant confirmation is complete, Exniv aims to process it within 30 days. Deletion runs asynchronously and may be delayed by a documented legal or security hold.
Data stored only by Meta is not deleted by this process. To manage data held directly by Meta, use Meta's or WhatsApp's own account tools.
Stop WhatsApp messages
End-users can stop receiving WhatsApp messages at any time by replying STOP within the WhatsApp conversation. This revokes messaging consent immediately.